Returns and Exchanges
We understand that sometimes things don't work out as planned. Here at Maokids Inc., we want to ensure a positive shopping experience for you and your furry friend. However, due to hygiene concerns, we currently cannot accept returns for non-defective items.
Exchange for Manufacturer Defects:
If you believe your item has a defect from the manufacturer, we are happy to offer an exchange within 15 days of your purchase date.
What Qualifies as a Manufacturer Defect:
- A ripped or torn seam
- A broken clasp or buckle
- A missing or significantly damaged part
- Incorrect sizing based on the size chart
What Doesn't Qualify for a Manufacturer Defect:
- Dislike for the color or style
- Doesn't fit your pet's preference
- Incorrect size selection
- General wear and tear
How to Initiate a Defect Exchange:
- Please email us at petypet.retailer@gmail.com within 15 days of receiving your order.
- Include your order number and a clear photograph of the defect, along with any relevant close-up shots.
- Our customer support team will review your request and contact you with further instructions.
Refused Shipments:
If you choose to refuse a shipment upon delivery, a 15% restocking fee will be applied. Additionally, you will be responsible for the return shipping cost to Maokids Inc. If you request the order to be shipped out again after a return, you will be responsible for a new shipping fee.
Our Commitment:
We offer high-quality pet products and strive to provide accurate descriptions and size charts. If you have any questions before making a purchase, please don't hesitate to contact us!
